Position Summary: This role assists in follow-up for new students after application. Will work closely with a team of Assistant Directors of Admissions (ADAs) in a customer service nature, guiding the new student through the understanding of financial aid forms and processes, transfer of credit, housing selection, part-time job assistance requests, and assisting in collection of pre-matriculation payments. Will provide counsel to the Campus Admissions Head and the ADA’s who are on their assigned team regarding the status of the new students in the enrollment process. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
Key Job Elements:
- Obey all state, federal, and accreditation requirements and laws and adhere to all school policies pertaining to the admissions and student financial aid process.
- Meet with newly enrolled students in person or on the phone to review forms and explain the enrollment and planning process. Will address some specifics on the completion of the forms not allowed to be covered in the enrollment interview by the ADA by law / regulations. Will assist with the collection of all paperwork by responding to specific questions during the form completion process. Will follow up on missing forms until file is complete. Will act on all missing forms notices from SFS
- Assist in the determination of housing need and will inform ADA, SFS, and housing office of selection, assist in collection of tuition deposit and payments prior to matriculation, and assist in determination of part-time job assistance need and inform ADA and employment assistance of the requirement.
- Assist in transfer of credit process with securing of transcripts and copies of catalogs / course descriptions. Will route materials to the education departments and track until complete. Will inform ADA and SFS of results.
- Meet with their designated ADAs periodically to inform them of the status of follow-up with their new student list. Will participate in new student accountability meetings, reviewing their assigned student lists with the ADA and Campus Admissions Head and Student Financial Services personnel.
- Ensure that SFS gets a copy of the Gradplan payment worksheets (with family's payment commitment) and ensure that student has received all required consumer information including a catalog, FA packet, and drug program information.
- Assist in all admissions special events as requested by the Campus Admissions Head.
- May be responsible for assigning campus leads daily.
- May be responsible for assigning appointments and coordinating interview days.
- Other duties as assigned.
Organizational Relationships:Reports to:Senior Admissions Coordinator or Campus Admissions Head (depending on location structure)
Interacts with:Outside clients (potential students and their parents), staff and faculty
Position Requirements:1.
Knowledge:a)Bachelor's degree in business or related field required with a Master's degree preferred
b)One to three years of experience in an admissions or sales role preferably in a post-secondary institution.
c) General knowledge of the enrollment process of a post-secondary institution.
d) Possess a sincere interest in helping others achieve life goals.
2.
Skills:a) Excellent written and verbal communication skills.
b) Strong interpersonal skills with both faculty and student populations.
c) Superior organizational and problem resolution skills.
d) Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features.
3.
Abilities:a) Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
b) Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.
c) Ability to adapt to changing assignments and multiple priorities.
d) Ability to manage multiple tasks and successfully meet deadlines.
Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
Notice: The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Education Management LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Resumes should be forwarded to:
Michael Duffy
Director of Human Resources
10 Brookline Place West
Brookline, MA 02445
mduffy@aii.eduFax: 617-582-4520
The New England Institute of Art is an EOE.